Shipping Information – Lizabella

Have you found the perfect item on our website? Of course, you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To operate as sustainably as possible and offer fair prices for our products, we have chosen to ship goods in certain quantities. Once we reach our minimum quantity, all orders are shipped together by our supplier. We hope for your understanding and that you will help us create a better and healthier world!

Delivery
Below you will find the average delivery time for all our packages:
If you place your order before 1:00 PM (GMT+1:00) Central European Time (CET), it will be processed the same day.

• Processing time: 1-2 business days (Mon-Sat)

• Shipping time: 2-8 business days (Mon-Sat)

Estimated Delivery Time:
Once your order is placed, you can easily see when your package is expected after processing. You will receive a personal track & trace code by email, which allows you to track your order through our Track & Trace app. Click on our “Track Your Order” page to follow your package.

What are the shipping costs?
Shipping is currently free for customers in the United Kingddom

Is a package lost?
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package before applying our refund and return policy.

Why isn’t my tracking number working?
In some cases, it may take the carrier 1-2 business days to update the location of your package. We thank you for your patience and understanding.

Questions?
For further questions, you can always contact us at support@lizabella.uk
We are always ready to help you!